The things every serious buyer wants to know before engaging a digital marketing agency. Straight answers, no spin.
Paid media: results visible within 2–4 weeks of launch, though performance typically improves over the first 60–90 days as data accumulates. SEO: meaningful ranking movement in 3–5 months. Social: engagement growth is visible within 4–6 weeks, meaningful follower growth in 3–4 months.
Both. Our Spark package is designed for businesses that want to understand their digital situation before committing to an ongoing programme. Our retainer clients range from single-location businesses with budgets of a few hundred euros per month to multi-site operations spending significantly more.
Momentum and Accelerate retainers have a 3-month minimum. Digital marketing needs time to compound — shorter engagements do not give the work enough runway. After the minimum: 30 days written notice.
Yes, frequently. Many of our clients have internal team members handling some channels while we specialist in others. We are experienced at integrating with existing teams.
Primarily. We are based in Italy and our deepest expertise is in the Italian digital market. We also work with Italian brands targeting international audiences and with European businesses targeting the Italian market.
Payments via Stripe. Spark (one-time): 50% on start, 50% on delivery. Retainers: monthly invoice on the same date. Italian businesses with a P.IVA should contact us before purchase for correct IVA invoicing.
We have a clear refund policy — see the Refund Policy page. The short version: we address concerns first, issue partial credits where delivery expectations were not met, and refund add-ons if delivery is impossible. We prioritise resolving issues over hiding from them.
Ad spend is always paid directly by the client to the platforms. Our fee is for strategy, management, and reporting only. We never mark up ad spend.
Yes — and specifically with Shopify, WooCommerce, and Magento stores. E-commerce has particular requirements across all channels: Google Shopping structure for paid, category and product SEO architecture, email sequences for cart recovery and repeat purchase, and social creative that converts product awareness into sales. We handle all of it.
We can share redacted example reports in a pre-sales call. Contact us to arrange one.
Yes. The team is bilingual. We produce SEO content, ad copy, email campaigns, and social content in both Italian and English depending on the market you are targeting.
We review your GA4 and Search Console data if accessible, run an Ahrefs crawl of your site, audit your Google Ads and Meta accounts if active, and review your social profiles. The output is a one-page summary of the three biggest issues and the three biggest opportunities. We share it within 48 hours of you providing access.
Yes. Manual actions and algorithmic recovery are part of our Search Domination service. The first step is a forensic audit to diagnose the cause, because treating the wrong problem wastes time. We have recovered several Italian clients from both manual spam actions and core update-related traffic drops.
Always in yours. You retain full ownership of campaigns, data, creative, and audiences. If we ever stop working together, you keep everything.